AGEMCSU/TRANS/19/636 - North Norfolk CCG Referral Management Service (RMS)

NHS Norfolk CCG and NHS South Norfolk CCG seek to procure a Referral Management Service. The objectives of this service cover three areas of activity: referral management, supporting practices, and supporting CCGs. The aims of this service are to: • offer high quality referral service to all patients, regardless of ethnicity, language, gender, disability, sexual orientation, religious or personal circumstances, that allows patients to make an informed choice • support participating practices to deliver high quality Referral Management including general, cataracts and section b referrals • provide CCGs with timely and accurate information to assist the commissioning process • support practices in their referral decision making process and efforts to reduce referral variation through data that enables peer review, knowledge building and reflective practice • provide patients, referrers, and providers with clear communication within the agreed timeframes • support providers in meeting referral to treatment (RTT) targets by maintaining awareness of wait times and CCG decisions around wait times, and regular forwarding of referrals • support new or changes to service processes with referral management expertise at the request of CCGs

Services

18/02/2019 17:00:00

75122000-7  Administrative healthcare services
72253000-3  Helpdesk and support services
72253100-4  Helpdesk services
79512000-6  Call centre
48814200-9  Patient-administration system
75100000-7  Administration services
75112000-4  Administrative services for business operations
79994000-8  Contract administration services