This contract is for the procurement of a direct debit management system, for use by East Riding of Yorkshire Council’s Leisure service.
The East Riding of Yorkshire Council’s Health and Wellbeing Group operate 10 health and wellbeing centres across the authority. The centres currently have approximately 17,000 active direct debits of which over £264k of subscriptions are collected monthly via direct debit. A further £42k a month is collected for swimming lessons and swimming squad payments.
The Council is looking to procure an externally hosted, online direct debit collection solution that interlinks and integrates with the Council’s own online booking and membership system (Bears). The system will streamline processes and improve customer service.