()E-TENDERING PORTAL GUIDANCE
It is important that suppliers read and digest all the required actions and appropriate deadlines within the tender and any subsequent communications.
Do not leave responses until the last minutes/hours before the deadline (if connection problems are experienced this could result in deadlines being missed and responses being deemed non-compliant and rejected. Always upload generic information early to avoid last minute time pressure).
For security reasons access to NHS e-Tendering Portal will 'time out' if inactive for 20 minutes. This is part of strict government requirements to maintain security and tender integrity and cannot be changed.
Please treat your e-Tendering portal logins securely - if you believe that you have lost your password - please log onto the website and click onto "Forgotten your password?" and follow the instructions.
For guidance on using the e-Tendering portal please refer to the EUS Complete Tender Management: Supplier User Guide which can be downloaded from the list of ‘services’ on the portal home page.
For queries related to the e-Tendering tool please contact the EU-Supply helpdesk (within sufficient time for them to respond and you to complete your response, quoting the name of the buying organization, the tender name and the system generated system number).
The tender must be completed using the text boxes provided. Please do not use any of the following symbols in your responses or document file names: &\ / : * ? " < > | # { } % ~
Only upload documentation to a maximum of 2mb per file (and only when asked for or absolutely necessary) this will assist users accessing via dial-up connections.
For tender related queries/communication with the buying team it is imperative that ONLY the e-Tendering messaging tool is used. Communication by any other method or means will not be responded to and deemed not applicable to this procurement process.
Be aware that a supplier may be required to produce on request evidence or documentation relating to any of the questions answered within the ITT.
If a supplier delegates its response, the supplier must ensure that its colleagues are aware of the information within this supporting documentation and are relatively PC literate (MS Office/Explorer).