146-NYC-CX - Corporate Business Travel

The Authority is procuring a comprehensive Corporate Travel Management Service to support the booking and management of business travel across the organisation. The project aims to appoint an innovative supplier capable of delivering a high‑quality, customer‑focused service through both an online booking platform and an offline support function. The service will cover rail, accommodation, air travel, and car hire, ensuring travellers and customers have timely, appropriate, and cost‑effective travel arrangements. The supplier will work collaboratively with the Authority to streamline processes, support policy compliance, control costs, and provide ongoing management information to monitor spend and trends. Key requirements include a fully functional online booking system, traveller profile management, integration with third‑party providers, consolidated invoicing, and extensive management reporting. The system must also provide traveller tracking capabilities, emergency support, and be available 24/7 with agreed service levels for system outages and operational response times. The contract will run for three years from March 2026, with an option to extend by one year. Additional obligations include environmental support, data security compliance (GDPR, ISO 27001), training for the Buying Team, and support for future changes such as potential moves to self‑service booking. The supplier will also be required to provide an exit plan and participate in regular contract management reviews to ensure continuous improvement and performance against KPIs.

24/02/2026 15:30:00

79997000-9  Business travel services