NS&I wishes to enter into an agreement with a supplier capable of providing monitoring services and insight on competitors’ digital initiatives within the retail finance sector.
For the purposes of this tender, NS&I requires the following services:
- Preparation and delivery of a quarterly innovation tracker on the latest developments across the categories of mobile app, mobile web and desktop within a competitor set specified by NS&I.
- Presentation of a quarterly deep dive on a customer experience/digital related topic chosen by NS&I.
- Through the use of research credits, dedicated analyst time is required on an ad-hoc basis to deliver insight.
- NS&I may also require, on an ad-hoc basis, assistance on light questions/queries to help clarify some insights.
- Delivery of a topic based monthly report/bulletin on a subject related to customer experience and digital chosen by NS&I.
- NS&I require the supplier to have a secured online platform containing a library of all reports and insights.
- NS&I requires a supplier that has specialist knowledge within the digital and fintech sector with a comprehensive savings market coverage. The supplier should be able to provide monitoring over an extensive list of competitors’ within the UK and globally.
- Proactive, up to date email news alerts on latest competitor and market developments should be sent to NS&I colleagues as and when they arise.
Any eventual contract would be for a maximum duration of three years, renewable on an annual basis after the first year.
To download the tender documentation and register your interest please click on the above button.
Please note the deadline for submission of tenderers' responses is MIDDAY, 19 August 2019.
Kind regards,
NS&I Procurement