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Below are all the tender related documents for the tender.
Documents under the header 'Publicly Available Documents' can be downloaded without the need to login or register.
Documents under the header 'Only available after expression of interest' can only be accessed if you are registered and/or logged in as a participating supplier

Documents - Lot 32231:1 - Out of Hours Contact Centre
Publicly Available DocumentsSize (kB)
document  Additional Documents - Anti-social behaviour policy.pdf200
document  Additional Documents - Crisis communications plan.docx43
document  Additional Documents - Data protection Policy.pdf112
document  Additional Documents - Decants Policy.pdf126
document  Additional Documents - OOH User Guide.docx34
document  Additional Documents - Quality Management Form.xlsx30
document  Additional Documents - Safeguarding Procedure for Customer Services 2018.docx77
document  Appendix D - The Pricing Model.xlsx14
document  Appendix E - Call Off Contract Terms.docx71
document  Fusion21 - Framework Agreement v2.pdf1206
document  Invitation to Tender (Framework Agreement).docx91
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