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Below are all the tender related documents for the tender.
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Documents under the header 'Only available after expression of interest' can only be accessed if you are registered and/or logged in as a participating supplier

Documents - Lot 21405:3 - Lot 3 - Package 2a: Domestic Heating Installations (South Area)
Publicly Available DocumentsSize (kB)
Appendix 1 - Schedule of Information Required.docx108
Appendix 10 - Procurement Timetable.pdf174
Appendix 11 - Domestic Heating Asset List.xlsx852
Appendix 12 - Packages 2a and 2b_Domestic Heating Repairs History 2015-17.xlsx657
Appendix 14 - Package 2b_Budget Forecast Data.xlsx25
Appendix 15 - Asset Map - Package 2b - Lot 5 - NE Assets.JPG109
Appendix 16 - Asset Map - Package 2b - Lot 6 - SW Assets.JPG96
Appendix 17 - Promaster Upload Template - Heating Servicing Process.pdf276
Appendix 18 - Promaster Upload Template - Maintenance History Template.xlsx16
Appendix 19 - Promaster Upload Template - Servicing & Escalation History.xlsx15
Appendix 20 - Promaster Upload Template - Gas Operative File Import Template.csv1
Appendix 21 - Promaster Upload Template - Gas Servicing To Be Technical Requirements.xlsx14
Appendix 22 - Project Initiation Workshop Report.pdf463
Appendix 23 - Gas Safety Procedure.pdf455
Appendix 24 - Package 2a - Regional Asset Map.jpg4152
Appendix 3.1 - Method Statement Questionnaire_Package 2a_SQ Version.pdf569
Appendix 3.2 - Method Statement Questionnaire_Package 2b_SQ Version.pdf566
Appendix 4.1 - Domestic Heating Installation Specification - Package 2a_SQ Version.pdf631
Appendix 4.2 - Domestic Heating Servicing and Breakdown Specification - Package 2b_SQ Version.pdf856
Appendix 4.3 - Packages 2a and 2b - Domestic Heating ICT Functional Requirements Specification.pdf437
Appendix 5.1 - Price Framework - Package 2a_SQ Version.pdf369
Appendix 5.2 - Price Schedule Package 2a - North Area.xlsx74
Appendix 5.3 - Price Schedule Package 2a - East Area.xlsx74
Appendix 5.4 - Price Schedule Package 2a - South Area.xlsx74
Appendix 5.5 - Price Schedule Package 2a - West Area.xlsx74
Appendix 6.1 - Price Framework - Package 2b_SQ Version.pdf373
Appendix 6.2 - Price Schedule - Package 2b - North and East Area.xlsx64
Appendix 6.3 - Price Schedule - Package 2b - South and West Area.xlsx64
Appendix 7.1 - Form of Tender - Package 2a_Lot 1.docx112
Appendix 7.2 - Form of Tender - Package 2a_Lot 2.docx112
Appendix 7.3 - Form of Tender - Package 2a_Lot 3.docx112
Appendix 7.4 - Form of Tender - Package 2a_Lot 4.docx112
Appendix 7.5 - Form of Tender - Package 2b_Lot 5.docx112
Appendix 7.6 - Form of Tender - Package 2b_Lot 6.docx113
Appendix 9.1 - KPI Handbook - Package 2a_SQ Version.pdf474
Appendix 9.3 - KPI Handbook - Package 2b_SQ Version.pdf136
Appendix 9.4 - KPI Schedule - Package 2b.xlsx44
Appendix C1 - Overarching General Service Standards Specification_SQ Version.pdf825
Appendix C10 - Leaseholder Section 20 Procedure.pdf715
Appendix C11 - Complaints - Procedure and guidance.pdf305
Appendix C12 - Compensation Payments - guidance.pdf70
Appendix C13 - Data Protection Policy.pdf78
Appendix C14.1 - Health and Safety Policy.pdf155
Appendix C14.2 - Health and Safety Policy - Statement of Responsibilities.pdf263
Appendix C15 - Contractor code of conduct.pdf45
Appendix C16 - Working Safely at Height - Policy.pdf122
Appendix C17 - HHA_Standing Orders.pdf556
Appendix C18.1 - Asbestos Policy and Management Plan.pdf339
Appendix C18.2 - Asbestos Safe Working Procedures.pdf344
Appendix C19 - Water Management Procedure.pdf1096
Appendix C2 - Property List.xlsx1405
Appendix C20 - Equality and Diversity Policy.pdf63
Appendix C21 - Resident Engagement Strategy.pdf843
Appendix C22 - Safeguarding - Guidance for Contractors.pdf273
Appendix C23 - Wellbeing Strategy.pdf940
Appendix C24 - Responsive Repairs Policy.pdf135
Appendix C25 - CDM Procedure.pdf542
Appendix C26 - Promaster rates and cycles_2014.pdf81
Appendix C27 - Asset Management Strategy Procurement - Communications Plan.xlsx250
Appendix C4 - Organisational Structure.pdf2093
Appendix C5 - Hanover Strategic Plan 2016-2021.pdf294
Appendix C6 - Customer Care Charter.pdf277
Appendix C7 - Annual Report and Financial Statements 2015-16.pdf1877
Appendix C8 - Value-for-Money-Self-Assessment-2015-2016.pdf1098
Appendix C9 - Hanover Resident Newsletter Winter 2017.pdf2136
ITT - Hanover Domestic Heating Contracts_SQ Version.pdf775
SQ_Hanover Domestic Heating_Packages 2a and 2b.DOCX182
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