Instructions:

Below are all the tender related documents for the tender.
Documents under the header 'Publicly Available Documents' can be downloaded without the need to login or register.
Documents under the header 'Only available after expression of interest' can only be accessed if you are registered and/or logged in as a participating supplier

Documents - Lot 125060:1 - Customer Contact Centre -Telephony/CRM
Publicly Available DocumentsSize (kB)
document  Appendix 1 - DRAFT Statement of Requirements.docx236
document  Appendix 2 - Questionnaire.docx184
document  Appendix 3 - WYCA Technical Standards.docx314
document  Supplier Engagement Brief.docx203
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