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Below are all the tender related documents for the tender.
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Documents under the header 'Only available after expression of interest' can only be accessed if you are registered and/or logged in as a participating supplier

Documents - Lot 104212:1 - Provision of Independent Complaint Officers
Publicly Available DocumentsSize (kB)
Only Available after Expression of Interest 
 Appendix 1 -Pricing Schedule.xlsx
 Appendix A - Getting the Best from Complaints.pdf
 Appendix B - Contract Monitoring.docx
 ITT Part 1 - Independent Complaints Officers v2.docx
 ITT Part 2 - Independent Complaint Officers v2.docx
 Schedule 1 - Serivce Agreement - Independent Complaints Officers.docx
 Schedule 2 - Service Specification - Independent Complaint Officers.docx
 SSQ- Independent Complaint Officers.docx
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